1.
Gross Staffing Calculator: Guide Book & Template Help Desk ...
Many large call centers use a similar spreadsheet themselves to perform ad-hoc headcount calculations. Will the Gross Staffing Calculator Handle Your Unique ...
2.
KR Consulting Call Center Help Desk Consulting and Training
Customer Support and Help Desk Consulting & Training.
3.
Using Emotional Intelligence to Improve Customer Service
Spectacular Customer Service Skills for Support Analysts. ... Practical steps to instantly improve customer interactions ...
4.
Overview of Customer Service Skills in a Technical Environment:
Customer Service Skills for Techies. Creating Satisfied Customers in Every Interaction. This customizable two-day soft-skills class introduces the student ...
5.
Using Emotional Intelligence to Improve Customer Service
Spectacular Customer Service Skills for Support Analysts. ... Practical steps to instantly improve customer interactions ...
6.
7 Steps to Creating a Quality Monitoring Program A support center ...
Recording calls is an important step in the quality monitoring process. It’s important for the supervisor to be able to listen several times to a call, ...
7.
Customer Service Basics Customer Service Basics Kristin Robertson ...
Ready for a little customer service calisthenics? As customer support professionals, it is a best practice to re-examine our basic service skills every now ...
8.
Knowledge Centered Support
Enter Knowledge-Centered Support (KCSsm). This approach to knowledge management accounts for the specific needs of a support center, and creates a process ...
9.
Employee Development
An effective training program does not stop with new hire training! ... Jump-start your employee development program by offering New Hire Training, ...
10.
Customer Service from the Heart: The Importance of Empathy ...
Customer Service from the Heart is service that is delivered with care, with empathy and yes, even with love. We know that this kind of service has positive ...
