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Are Your Outsourcing Vendor’s Agents Trained? | 360° Vendor Management Mar 23, 2007 ... Because of the direct impact on quality, training should be as tightly managed ... Require vendor agents to complete refresher training on a ... 2.
Vendor Management: Quarterly Review Methodology | 360° Vendor ... Jan 23, 2008 ... While most aspects of a business process can be measured, ... Guidelines for Facilitating a Quarterly Business Review (QBR) says: ... 3.
Definition of Vendor Management | 360° Vendor Management Nov 28, 2007 ... Definition of vendor management for business process outsourcing, BPO, operations. 4.
360 Degree Vendor Management - Best Practices in Outsourcing ... Best Practices to Be Successful With Outsourcing, Vendor Management, Service Level Agreements, Governance, and Contracting. 5.
Vendor Management Job Descriptions | 360° Vendor Management Attracting the right talent and defining the right vendor management organization (VMO) to manage outsourcing and vendor relationships is essential. 6.
Vendor Management and Learning Curves | 360° Vendor Management As you can tell, outsourcing is a very complex subject, requiring deal making expertise, vendor management skills, operational knowledge, ... 7.
An Outsourcing Vendor's Business Continuity and Disaster Recovery ... Mar 28, 2008 ... Best Practices in Outsourcing and Vendor Management ... Do you have a business continuity plan or a disaster recovery plan? ... 8.
360 Degree Vendor Management - Best Practices in Outsourcing ... Best Practices to Be Successful With Outsourcing, Vendor Management, Service Level Agreements, Governance, and Contracting. 9.
Are Your Outsourcing Vendor’s Agents Trained? | 360° Vendor Management Mar 23, 2007 ... Best Practices in Outsourcing and Vendor Management ... Ask your vendor to track every agent’s completion of each training course. ... 10.
Vendor Inventory Metrics | 360° Vendor Management Nov 18, 2007 ... Most outsourcing contracts fail to include inventory metrics. The result is that vendors fail to manage inventory and vendor managers have ... |
