1.
Gower Handbook of Call and Contact Centre Management by Natalie ...
Call centres and contact centres form an important and rapidly growing part of today's business world. They present a range of management challenges, ...
2.
The Excellent Trainer by Di Kamp
Kamp looks first at the fast-changing organizational world in which trainers now operate, then at the role of the trainer and the skills and qualities ...
3.
18th Century
Katherine Turner, Mary Balwin College, USA; $120.00 » Online: $108.00 ; Published December 2001; Hardback; ISBN 978-0-7546-0242-2 ...
4.
Gower
Gower Publishing's home page. ... Commercial Law and Corporate Crime · Company Administration and Governance · Management and Personal Skills ...
5.
00 Pre Richard Hooker
File Format: PDF/Adobe Acrobat - View as HTML long-standing interest taken in my study of Richard Hooker by Wayne Hankey. I also thank most warmly the staff of the Folger Library in Washington, DC for ...
6.
The Feedback Game by Peter Gerrickens
An extremely simple card game that enables everyone to practise giving and receiving feedback; to experience the positive strokes and outcomes of good ...
7.
Female Immigrant Entrepreneurs
Edited by Daphne Halkias, Hellenic American University, Greece, Nicholas Harkiolakis, ... About the Editor: Dr Daphne Halkias studied psychology in the USA, ...
8.
Pharmaceutical Metrics by David S. Zuckerman
David Zuckerman's highly practical book provides a step-by-step guide to creating a state-of-the-art, strategy-driven metrics system for pharmaceutical R ...
9.
Regoverning Markets
File Format: PDF/Adobe Acrobat - View as HTML regoverning Markets. 4. Thailand. 51 by Aree Wiboonponse and Songsak Sriboonchitta with a contribution from. Dave Boselie and Petra van de Kop. Introduction ...
10.
The Excellent Trainer by Di Kamp
Di Kamp shows how NLP can be directly applied to training. She looks at the world in which trainers now operate, then at the skills the trainer needs.
