1.
Target Costing
Target Costing is a simple, straightforward process that can have significant ... A Quantitative Process. Target Costing is a largely quantitative process. ...
2.
Transitions Optical Sharpens its own Vision
>http://www.osbie.on.ca:80/. >http://www.businessinsurance.com:80/. Dan Swanson, CMA, CISA is a management consultant with LGS Group in Winnipeg, Canada. ...
3.
Award Winning Contact Centers
Service Quality Excellence = Bank of Montreal MasterCard ... Sears has a unique scorecard goal setting and performance system. ... The majority of these calls are about late payment issues, which is one of the most difficult and ...
4.
Award Winning Contact Centers
Bank of Montreal MasterCard has 275 mostly part time CRs based in Toronto and Montreal. The MasterCard contact centers handle inbound account inquires and ...
5.
Award Winning Contact Centers
Sears Canada has 1450 mostly part time CRs with contact centers in Belleville, Regina and Montreal. Sears contact centers handle inbound calls for orders of ...
6.
FOCUS MAGAZINE - Letter From The Editor
It is time to move the boundaries within the world of organization performance, management and accounting. In this edition of Focus Magazine we present ...
7.
Cost of Capital, Economic Profit and ABC
The economic profit is calculated deducting from the ABC operational margin the cost of capital. These costs should be tracked for every product, customer, ...
8.
Award Winning Contact Centers
Highest Customer Satisfaction = Sears Canada. 2. Highest Employee Satisfaction = Canadian Tire Financial Services. 3. Service Quality Excellence = Bank of ...
9.
Award Winning Contact Centers
This award recognizes the contact center with the highest employee satisfaction ratings. 78% of Canadian Tire’s Financial Services employees are totally ...
10.
Resource Consumption Accounting
Resource Consumption Accounting (RCA) is a dynamic, integrated, and comprehensive cost management system. RCA combines German cost management principles ...
